Consumer Affairs

Name of the Department : Consumer Affairs Department

The Consumer Affairs Department was set up in September 1999 for protecting the interest of consumers as envisaged by the Consumer Protection Act. 1986. State Consumer Disputes Redressal Commission with Circuit Benches at Asansol and Siliguri, Consumer Disputes Redressal Commissions in all districts , the Directorate of Legal Metrology and Directorate of Consumer Affairs & Fair Business Practices are functioning under this Department.


O/o The Assistant Director,

Consumer Affairs & F.B.P.

B.S.Road, Hospital Road Crossing, P.O. & District – Cooch Behar, PIN-736101

E-mail: adcafbp[dot]cad[dot]cbr-wb[at]nic[dot]in

Office Phone Number: 03582-231454

Toll free Consumer Helpline:1800-345-2808

Activities/ Services Provided by the department :

  1. Awareness activities are undertaken by the Cooch Behar Regional Office, Consumer Affairs & FBP.
  2. Redressal of consumer grievances through the process of mediation.
  3. Nodal Department for WBRTPS.

List Schemes/ Services offered by the department :

Awards :

Department Website :

List of Department Publication (Annual reports/ Scheme Booklet/ Awareness Leaflet/ Posters/ etc

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